Are you Bonded & Insured?
Yes. Our Cleaners complete a 10-hour training programme that includes referencing and a police check. Pet Sitters are experienced pet owners with a love and passion for the well being of animals. All Staff are covered by our extensive liability policy. We have been claim free since our business was established in 2001.

When do you work?
Our Cleaners start about 9am and are generally finished by 3pm. We do not offer any cleaning service on holidays or weekends. Pet Sitting is available from 9am until 7pm, every day of the week, including all holidays. At this time, we do not offer overnight stays.

Do we give you a key?
For regular house cleaning, most of our Clients provide us with two copies of their house key. We have a key tagging system so that your key is not labeled with your name or address. If you choose to be home on cleaning day to let us in, our policy is to charge a Lockout Fee of 50% of your cleaning cost if we are unable to enter your home at your scheduled cleaning time.

Do you bring products & equipment?
For regular service, we use your vacuum cleaner, mop, and preferred cleaning products. We find that people tend to favour particular products and scents, so we use what you have. We can certainly offer suggestions and are happy to advise you on what products to select for the specific cleaning needs of your home.

We do bring microfibre cleaning cloths, scrubby pads, and toothbrushes. You don't have to supply cloths or paper towels, and all the dirty cloths go out your door when we do.

Can I buy a gift certificate?
Yes! We have beautiful looking certificates which your friends or family will appreciate receiving. We have arranged gift certificates over the phone and via email for such occasions as housewarming presents, baby showers, birthdays, and Mother's Day.

How can I pay?
Payment for regular house cleaning service is due on your cleaning day. We accept personal cheques. You can complete our credit card authorization form if you wish to pay by Visa or Mastercard.

Payment for one-time cleaning service must be be reserved on a Visa or Mastercard when your clean is booked. Payment is processed in full after your clean has been completed.

Payment for pet sitting is due in full on the day of the first pet sit. A Visa or Mastercard is usually required to reserve your pet sitting needs on our schedule. When visits extend for more than a week, payment is made on a weekly basis.

What areas do you serve?
We currently have two offices to serve homes in south and central Ottawa. We are growing and expanding through franchising, so there may soon be an office to serve your area. Please visit our Locate Us page to contact our individual offices.

Is there a contract?
You do not sign a contract that locks you into a long term agreement with us. You may suspend or cancel your housecleaning service at any time with two weeks notice.

If you wish to skip a scheduled cleaning visit or pet sitting agreement we require two business days notice. This allows us to schedule your cleaner or pet sitter with other work and prevent a loss of income for them. The cancellation fee is $35 if you cancel less than two days before your cleaning date or the start of your pet sitting visits.